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CB Airlines and Air Travel Etihad Airways Flight cancelled, alternatives completely ridiculous. Family of 6 - booking new tickets will cost a fortune
Etihad Airways

Etihad Airways review: Flight cancelled, alternatives completely ridiculous. Family of 6 - booking new tickets will cost a fortune

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12:01 pm EDT
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In February I booked flights for the end of August with Etihad. I purchased 6 tickets directly from the airline - from Bangkok to Tel Aviv via Abu Dhabi. A few days ago, I received an email telling me that my flight was cancelled and moved 2 days later. Alternatively, we can leave a day earlier. Staying an extra 2 days will cost approx $2,400 for the 6 of us. Leaving early will mean we have to rebook internal flights, lose one night in a hotel, prepaid, and lose a day of our vacation (similar value). The price of flights has more than doubled since February (paid $3000) and so even though the airline offers a refund, buying an alternative ticket with another airline will cost substantially more. Etihad will not move us to another airline.

I don't have any crazy demands and am happy to cover some of the costs from their cancellation myself, but when I suggested that I keep the Bangkok - Abu Dhabi leg and purchase new tickets for my family on another airline, they refused, saying this would require a new ticket - which would cost far more at April's prices. I don't understand why they can't be more helpful given they caused this problem. If they refund a proportion of the ticket to cover the leg we aren't flying (Abu Dhabi - Tel Aviv) I will pay the different to travel on another airline. Alternatively, they can cover the additional costs incurred.

Desired outcome: Swift response. Etihad changes ticket -only 1st leg (BKK - AUH), refunds portion of ticket to cover leg not flying (AUH - TLV). I pay difference to travel on other airline. Alternatively, they cover my additional costs

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May 08, 2024 9:01 am EDT
Etihad Airways customer support contacts
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New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, AE

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We're sorry to hear that your travel plans were disrupted, Daniel. We aim to operate our flights as scheduled. However, we can't guarantee any schedule changed as it usually happens due to operational reasons. After reviewing your booking, we noticed you had already contacted our Contact Centre team. Please continue liaising with our team, who will be in a better position to guide you in terms of the alternative available options. Thank you. *Ann

https://www.etihad.com/en/help/contact-us

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