CB Airlines and Air Travel JetBlue Airways I am complaining about the Jet Blue team @ Cheddi Jagan international Airport.

JetBlue Airways review: I am complaining about the Jet Blue team @ Cheddi Jagan international Airport.

Usha Balrup of New York, US

Jan 17, 2024 2:31 pm EST

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My conformation #ijkthc-name usha balrup--my flight was boarded and because of mechanical issue we had to get off the aircraft. From the supervisor down to the staff has no proper training on how to handle situation like this. There was no empathy, it was as if they don't care for the company they work for or the passengers. Every passangers were treated differently some was given travel and hotel vouchers. I tried to speak to one repersentative, she blatantly ignored me and my husband. I will attach a picture of her. I also spoke to her supervisor who told me she will handle the situation because she saw how i was treated however she also did not provided any assistance to me or my husband. We were standed at the airport, our family was already gone and they live four (4) hours away from the airport. I grew up in the usa and i do not know the country. I had no where to go. Your team leave me and my husband sitting there in despair not knowing what to do. I video the entire scenario and i was going to post it on all social media but i thought about it and i decided not to because whatever transpired in guyana does not reflected the entire jetblue staff. I had flew several times with jetblue in the past and i never experience this behavior before so it would not be fair for me to hold the entire airline accountable.

I am a group director for a commerical bank and i was not only belittle but disrespected as well. I am writing this complaint so that you can provided your team the proper training to handle situation like this in a respectfully manner and show some empathy to the passengers.

I am a true blue member # [protected] and i also have a jet blue credit card.

Claimed loss: ALL MY FOOD THAT WAS BRING BACK GOT SPOIL-- I STAYED AT A HOTEL AND I SUBMITTED A REIMBURSEMENT FORM ONLINE.

Desired outcome: PLEASE REFUNDED ME MY HOTEL AND TRANSPORTATION COST, ALSO PLEASE EDUCATE YOUR TEAM IN GUYANA SA THE PROPER ETIQUETTE ON CUSTOMER SERVICE. MY CONTACT NUMBER IS <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>--EMAIL ADDRESS-- <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>@HOTMAIL.COM

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