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4.3 22 Reviews 1382 Complaints
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Facebook complaints 1382

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R
10:42 am EST

Facebook locked out of facebook

I have been locked out of facebook and because they have the wrong email account for me, I cannot get back on or even contact them about the issue. The lockout has nothing to do with me, rather what they claim they detected may have been unauthorized access by someone else. Have written four letters to them but no response. They even control my computer's access to the facebook.com website. I can't even get on there. I am unable to connect with friends or distant family members because of this. Facebook claims to give other choices to get unlocked but it is not true. The only way is to have a code sent to your email which if you no longer have that email will be a dead end. All I want is to get unlocked and able to access my account.

Desired outcome: get back on facebook

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G
11:16 am EST

Facebook Facebook disabled

Complaint against Facebook disabled nothing to do with me, I am so angry at people who get away with taking over and posting terrors thing which I know nothing about yet Facebook disabled my Facebook I am an 79 year old woman who knows nothing about terrorism and I need my face book to keep in touciam not a company I am an only person who need Facebook to keep in touch with my family with my family this is beyond a joke

Desired outcome: get my facebook back to normal

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A
6:47 pm EST

Facebook Being blocked from facebook from 31 December 2021

I have been blocked from facebook from December 31 because apparently I need the "two factor authenticator". I have tried and tried but the I.T. skills required are far beyond my capabilities. The instructions were not linear as described! I have received an OTP number if that is any good. Can you help guide me through the long and VERY complicated pathways to establish this "two factor authenticator"? facebook is one of the few social outlets I have these days, with increasing sickness and having to isolate because of the coronavirus.

Desired outcome: Being able to rejoin facebook!!

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A
1:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Unauthorized facebk changes on my credit card

I just noticed unauthorized facebk charges on my credit card:

Jan. 8 2022 amount $9.04
From facebk menlo park ca

Dec.9 2021 amount $13.56
From facebk menlo park ca

Nov.21 2021 amount $3.39
Facebk menlo park ca

Oct. 22 2021 amount $13.56
Facebk menlo park ca

October 14 2021 amount. $11.11
Facebk menlo park ca

Sept 14, 2021 amount $6.73
Facebk menlo park ca

Aug. 16 2021 two transaction $2.83 &. $2.83
Facebk menlo park

Aug.17 2021 two transactions $2.83 & $2.83
Facebk menlo park ca

Aug.18 2021 $4.52
Facebk menlo park ca

Aug 23 2021 amount $6.28
Facebk menlo park ca

Aug 24 2021. Amount $10.17
Facebk menlo park ca

I want my money back. I've never authorize these payments…

Desired outcome: Money returned to my credit card

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G
12:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Limited service

I am so annoyed with face book limiting my account for absolutely no reason. This is acting to restrist free speech. This is acting against international law and Its in infringement of my human rights. I intend to raise this with my MP Stuart hosie. Please respond to this to by my email address
[protected]@aol.com as I want a paper trail for future legal action against face book. Feel free to limit my account further as it will add further credence to my complaint.
C Goldstraw

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T
1:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook racial slurs and stereotyping a race of people allowed on facebook

face book has standards and one of the standards is hate speech that is enforced. Facebook continually allows people from other races to use racial slurs aimed at and against Native Americans. The term "Redskins" is a dictionary defined racial slur and the imagery that is usually posted with this term is stereotyping a race of people. Schools and sporting teams continually use this term on facebook along with individual people. When someone is reported for using this term under harassment and or hate speech you refuse to uphold your standards and remove the post. But you will punish someone for calling a white person a white man? racism is racism and harassment and hate speech is harassment and hate speech. The time has come for facebook to evenly and fairly uphold the standards against any and all races of people including Native Americans.

Desired outcome: enforce the hate speech and harassment against all races of people and not just some

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M
5:39 am EST

Facebook You are not allowing me to log in to bowling king. If you don't allow me I shall sew this brand for every penny that you have

I've been trying to log in and Everytime I try it just goes straight back to my home page, I've been trying at least 50 times and I still can't connect.

Desired outcome: I will sew this company for every penny that this has

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J
9:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Advertisements

Over the last several weeks, Facebook publishes scam ads on my timeline on a daily basis. Sometimes several a day. They often revolve around Tesla, bitcoin trading or 'get rich quick' and link to a fake news site with made-up interviews.

Facebook has no customer service, not contact info. Reporting ads has no effect. One year earlier, they published bitcoin traiding scam ads about daily for half a year.

The advertisements published are completely out of line with the self-published community guidelines. Most ads are published by fake pages.

Desired outcome: Stop providing scammers with a platform. Stop publishing scam ads.

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R
10:28 pm EST

Facebook Cannot log in

Rob [protected]@outlook.com 10/01/1947 [protected] Australia

Crazy got disabled 2 years ago - can still get on Android and
Got a message 2 years ago that they were reviewing my disablement

Desired outcome: Want to be reconnected

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B
6:10 pm EST

Facebook disabled for nothing but trying to get back in

On the 29th of Dec I recieved an email saying my e-mail address was changed was it me? I clicked on no was not me.
Then the trouble started. I followed what it said to reverse back to my e-mail. It didn't work. So I kept at it trying to convene that it was not me and could not gain entry into my fb. I put in my password and was told it was an old one so they said they would re=direct me to put in a new password. Thus I did that too and still no entry. So dumb me (I am 68 ) thought if i could just get in to play my games so I set up a new acct. Thus was told no that I was still disabled and now I get a message that I am permanently disabled.

Not funny being I really am disabled and this fb thing is all I have for my entertainment. I've had the acct 12 years and keeps my loneliness down to a minimum. I have no idea what I did wrong to get booted like this, geez I have seen tons on fb that should get others kicked off but nothing I have done, so was thinking that maybe who ever changed my e-mail address must of gone into my acct and done so, why else would someone change it?
Please help me fb.

Desired outcome: Please reinstate my original acct started in 2009 so I don't lose all my friends and memories

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S
1:03 pm EST

Facebook account

I was banned from fb a while back for something to do with company values blah blah...when i asked for explanation I received zip, zero, crickets. I tried downloading the account info they had on one page and it contained...you got it...zip, zero, nada, about what despicable thing I had done to earn expulsion from their exclusive club. I can only surmise that my being tossed was bc I followed pro-Trump members and occasionally would answer someone's opinion on something with my own opinion...I guess we are not allowed to voice our opinions if they don't correlate with the fb idea of correctness...sad bc I have been on fb for years and years since they first came out of the basement and into the light...shamefully a lot of what used to be our rights are now only available to us in shadow...shame on anyone who allows this and doesn't fight back.

Desired outcome: I think it would b awesome if fb would go back to just being a social outlet for ppl to gather and say what they want to say about what they feel is important.

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J
8:10 am EST

Facebook My facebook account was locked for no reason!

It was "hacked!" they said they locked my account because of inappropriate posts or having inappropriate content about children! I assure you that I am not, a sexual predator in any way! My account was hacked! It was not me who was doing this! This is ridiculous! I demand that my account be reinstalled as soon as possible!

Thank you very much for your cooperation in this matter!

Joseph Sidener

Desired outcome: MY ACCOUNT REINSTATED IMMEDIATELY!!!

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D
7:49 pm EST

Facebook Disabled Account

Facebook disabled my account supposedly by fact checker reports even after their attorneys testified in court that fact-checks were opinions. I reside in Florida and thought this was illegal.

Desired outcome: Reinstatement of account

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9:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Payment

I have paid double $1.99 to keep commercials out of my BUBBLE pro shooter Game on 12/26/2021. They are still coming up holding up my game. Either return my money or stop the commercials now. I will call my bank to have you removed If I don't get results.
This is not the first time That you have done this. So make it right so I can continue playing my game.

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D
2:03 pm EST

Facebook Bowling king

I been playing bowling king on my LG android 2 years. They keep taking the app away and giving it back. It says device not compatible with bowling king. This has happened 5 times already. Then I buy balls they look fine on my end but other players are seeing my balls as pink all pink in color. I am tired of bowling king ripping me of of good money I spend and kicking me off the app.

Desired outcome: Bowling king sucks lately

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E
9:28 pm EST

Facebook Ads charges

Hello Sir/Madam,
I was charged for business ads on my account. I am not a company and I have no need to sell anything or to have business ads. I only use regular posts to share rescue animals - that is only what I do and volunteer to help animals.
I never authorized any paid ads and never intended to run any.
I only found out about it after I was charged 15$ by paypal for something I had not idea about, never set up before . I closed all the setting and was responded that my account is not active and my charges can not be refunded. I went through all the pages of your setting and set it up for real - now it's active and I informed FB about it, but still no refund and I received the same answer that money can't be refunded due to my account being inactive. Please refund the charges, I would appreciate it.
These account was used specifically for donations to rescue groups to save animals and now it's stopped until this case is resolved and money refunded.
Sincerely...Eleonora
[protected]@aol.com

Desired outcome: credit of 15$

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O
3:00 pm EST

Facebook Ads

Hello Sir/Madam,
I was charged for business Facebook ads to my Paypal account. I never authorized it, I am not a company and I have no need to sell anything or to have business ads. I only use regular posts to share rescue animals - that is only what I do and volunteer to help animals.
I was never interested in any paid ads, never authorized its and never intended to run any.
I only found out about it after I was charged 15$ by paypal for something I had not idea about. I closed all the settings and was responded by FB that my account is not active and my charges can not be refunded because of it. I went through all the pages of the long setting that I know I never did before, and set it up FB adds for real - now it's active and I informed FB about it, but still no refund and I received the same answer that money can't be refunded due to my account being inactive.
These account was used specifically for donations to rescue groups to save animals and now it's stopped until this case is resolved and money refunded. I would appreciate a refund of 15$ that I was charged.
Sincerely... Eleonora
[protected]@aol.com

Desired outcome: credit back of 15$

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J
11:37 am EST

Facebook Imposter is using my name and picture

I have not used facebook for two years, some one has hacked my name and picture. My name is John Katchan, they have taken my picture and are using this name format "John Kat Chan", reaching out to friends of mine. The first time was to December 13 to Bernie Frist, the second time was December 16 th, asking for donantions .
I can be reached at [protected] or [protected]@gmail.com

Desired outcome: shut down this bogus facebook account

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S
10:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Facebook disabled face book account for no reason

I HAVE CREATED AN ACCOUNT WITH FACE BOOK USING MY EMAIL ADDRESS [protected]@yahoo.com and joined groups for gold bullion traders and getting posts from groups for a week since I created the face book account. But whenever I try post a business information regarding gold bullion face book block my account for two to three days. the BLOCKING PROCESS REPEATED TWO OR THREE TIMES AND FINALLY FACEBOOK DISALED MY ACCOUNT SAYING IHAD BREACHED SOME SORT OF COMMUNITY STANDARDS AND THEY GAVE ME A KINK TO THE SITE ASKING ME TO FIND THE EXACT CAUSE I DID FOR GETTING DISABLED!
I USED ANOTHERMOBILE NUMER TO CREATE A FACE BOOK ACCOUNT BUT SAME RESULT REPEATED .
KINDLY RESOLVE THIS ISSUE THAT I CAN CONDUCT BUSINESS LIKE OTHER CITIZEN OF MY COUNTRY THAN BOLCKED FOR NO REASONS AND GETTING TREATED LIKE CRIMINALS .
OR IS IT PART OF A CONSIRACY AGAINST THE PEOPLE OF THIS COUNTRY BY ANY GOVERNMENT AGENCIES WITHIN INDIA .BRING THEM IN TO THE PUBLIC AND LET PEOPLE PUNISH THEM.
THANK YOU,
SIDHU PRAKASH.V.

Desired outcome: COPENSATING THE DAMAGES TO SOCIETY AND PUNISHING THE CULPRITS .

Read full review of Facebook and 1 comment
Update by sidhuprakash
Dec 18, 2021 12:20 am EST

my complaint has been resolved. thank you

Resolved

QUICK REDRESSAL. THANK YOU.

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Margaret Bee
Perth, AU
Mar 31, 2022 10:07 pm EDT

I created a new account recently after staying away from Facebook for a long while. I left it as it was without any information or posts or having friends on board. Later that same day, I logged in to search FB Marketplace and was surprised to see a message telling me that I would not be able to use my account if I was found to be in breach of community standards or a threat to the safety of other FB users.

How is a totally brand new FB account "in breach" ? How did I pose a threat to "safety" when all I had done so far was CREATE the account ?

The thing that bugs me is I wasn't even given the opportunity to defend my activity ! What's FB come to now - a dictatorship with members not permitted to have a voice ?

Absolutely dismayed at this turn of events. Very immature and unprofessional.

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D
11:24 pm EST

Facebook Turf repair

There are scammers, unethical & unprofessional businesses, that advertize in Facebook's market place. I found & hired Erick Hernandez/El Tio, [protected], from Facebook on 09/23/2021. He also has another company called Fast Parts. I had a sink hole under my turf. I hired Erick to pull back the turf, fill the sink hole with the appropriate filler & put the turf back. I even put him in contact with the owner of the company that originally installed the turf. Unfortunately, he no longer has the business but was willing to talk to Erick to tell him what needed to be purchased to do the repair properly. Erick wound up having two other people come to my house to do the work, charged me more than we agreed on & did a lousy job repairing my turf. We agreed upon $300 but when they were done he told my husband it was $400. I called him several times but, to date, has never returned my calls. Nor has he ever repaired my turf properly. I still have a sink hole, not as deep as it was, but you can still feel it simply by walking over it! I still need to have my turf repaired or my money back!

Desired outcome: Turf repaired properly or my money back!

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review my first amendment was posted on May 30, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7768 reviews. Facebook has resolved 133 complaints.
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  1. Facebook contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 69 69 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 161 161 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
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