- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
refused to refund our deposit!
Mid 1998 I contacted a local travel agent to book a Princess cruise for 4 (my fiancé and I and my two daughters) to celebrate the Millennium -- i.e. New Years Cruise 1999. I was told that no brochures had yet been printed but that the details -- dates, ports, and so on -- were available, and that we could make a booking for a deposit of $500 per person (total $2,000 US) to hold two specific staterooms.
Booking so far in advance of travel I was concerned about cancellation policy, but my travel agent was assured by her Princess Cruises contact that the same cancellation policy would apply in December 1999 that was in place for all other Princess cruises -- that is, NO PENALTY would apply until 6 months prior to the travel date. I went ahead with the booking, paying the $2,000 to Princess, assured that our deposit was fully refundable up until June of 1999.
Early in 1999 (well in advance of the ‘6 month’ penalty date) I advised my travel agent that circumstances were such that the four of us were not able to travel together at the Millennium and that she should cancel the cruise and, of course, refund our deposit. A few days later she advised me that our booking was cancelled but that Princess had REFUSED TO REFUND OUR DEPOSIT citing a ‘new’ policy, which was added to the Millenium brochure on printing, prohibiting any and all refunds for cancellation of Millennium cruises.
Princess was adamant on the point, and refused to even negotiate. It mattered not to them that they had changed their policy AFTER we made the booking, nor that they would quite likely resell the space to other passengers.
Needless to say, many letters and phone calls were made to Princess. I told them that I was a repeat customer, a member of their Captains Circle (“where loyalty means rewards and recognition”… according to their literature) offered to allow the $2,000 to be credited towards future travel, and so on -- but nothing moved them. They simply confiscated our $2,000 which, in my opinion, was an immoral action on their part.
As you can imagine, I have not forgotten or forgiven this mistreatment by Princess and believe that the $2,000 (plus interest) is still owed to us. Of course, we would never consider doing business with Princess again.
My husband and I have been on three cruises since our unpleasant experience with Princess and I think I can fairly say that Holland America, Celebrity and Seabourn have each profited well in excess of the $2,000 Princess wrongly confiscated, and we would be delighted to travel with any one of them again.
We are often asked for cruise line recommendations -- and at every opportunity we advise potential passengers not to trust or travel with Princess.
There are many fine cruise companies who treat their passengers honestly and with respect. Unfortunately, I do not believe Princess is one of them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Princess Cruise Lines reviews 0
If you represent Princess Cruise Lines, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Princess Cruise Lines
Here is a comprehensive guide on how to file a complaint or review about Princess Cruise Lines on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with Princess Cruise Lines in the 'Complaint Title' section.
4. Detailing the Experience:
- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, and any relevant details.
5. Attaching Supporting Documents:
- Attach any additional supporting documents related to your complaint, ensuring not to include sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow each step carefully to effectively file your complaint or review about Princess Cruise Lines on ComplaintsBoard.com.
Overview of Princess Cruise Lines complaint handling
-
Princess Cruise Lines contacts
-
Princess Cruise Lines phone numbers+1 (800) 103-0306+1 (800) 103-0306Click up if you have successfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone numberIndia1800 806 6561800 806 656Click up if you have successfully reached Princess Cruise Lines by calling 1800 806 656 phone number 22 22 users reported that they have successfully reached Princess Cruise Lines by calling 1800 806 656 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling 1800 806 656 phone number 5 5 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling 1800 806 656 phone number82%Confidence scoreSingapore+1 (866) 758-4124+1 (866) 758-4124Click up if you have successfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone numberMexico+1 (800) 774-6237+1 (800) 774-6237Click up if you have successfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number 4 4 users reported that they have successfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number 13 13 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone numberUSA and Canada+1 (845) 075-0031+1 (845) 075-0031Click up if you have successfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone numberUnited Kingdom+61 130 055 1853+61 130 055 1853Click up if you have successfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number 5 5 users reported that they have successfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number 3 3 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number25%Confidence scoreAustralia+64 800 951 200+64 800 951 200Click up if you have successfully reached Princess Cruise Lines by calling +64 800 951 200 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +64 800 951 200 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +64 800 951 200 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +64 800 951 200 phone number100%Confidence scoreNew Zealand+43 533 274 099+43 533 274 099Click up if you have successfully reached Princess Cruise Lines by calling +43 533 274 099 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +43 533 274 099 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +43 533 274 099 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +43 533 274 099 phone number100%Confidence scoreAustria+45 89 882 697+45 89 882 697Click up if you have successfully reached Princess Cruise Lines by calling +45 89 882 697 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +45 89 882 697 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +45 89 882 697 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +45 89 882 697 phone number100%Confidence scoreDenmark+358 753 263 523+358 753 263 523Click up if you have successfully reached Princess Cruise Lines by calling +358 753 263 523 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +358 753 263 523 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +358 753 263 523 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +358 753 263 523 phone number100%Confidence scoreFinland+33 372 880 510+33 372 880 510Click up if you have successfully reached Princess Cruise Lines by calling +33 372 880 510 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +33 372 880 510 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +33 372 880 510 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +33 372 880 510 phone number100%Confidence scoreFrance+49 895 170 3450+49 895 170 3450Click up if you have successfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number100%Confidence scoreGermany+30 211 109 0000+30 211 109 0000Click up if you have successfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number100%Confidence scoreGreece+39 105 531 169+39 105 531 169Click up if you have successfully reached Princess Cruise Lines by calling +39 105 531 169 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +39 105 531 169 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +39 105 531 169 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +39 105 531 169 phone number100%Confidence scoreItaly+47 81 503 108+47 81 503 108Click up if you have successfully reached Princess Cruise Lines by calling +47 81 503 108 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +47 81 503 108 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +47 81 503 108 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +47 81 503 108 phone number100%Confidence scoreNorway+48 222 224 615+48 222 224 615Click up if you have successfully reached Princess Cruise Lines by calling +48 222 224 615 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +48 222 224 615 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +48 222 224 615 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +48 222 224 615 phone number100%Confidence scorePoland+351 707 500 136+351 707 500 136Click up if you have successfully reached Princess Cruise Lines by calling +351 707 500 136 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +351 707 500 136 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +351 707 500 136 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +351 707 500 136 phone number100%Confidence scorePortugal+7 495 925 7771+7 495 925 7771Click up if you have successfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number100%Confidence scoreRussia+34 902 999 982+34 902 999 982Click up if you have successfully reached Princess Cruise Lines by calling +34 902 999 982 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +34 902 999 982 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +34 902 999 982 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +34 902 999 982 phone number100%Confidence scoreSpain+90 212 232 8800+90 212 232 8800Click up if you have successfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number100%Confidence scoreTurkey+86 216 023 8200+86 216 023 8200Click up if you have successfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number100%Confidence scoreChina+852 29 528 088+852 29 528 088Click up if you have successfully reached Princess Cruise Lines by calling +852 29 528 088 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +852 29 528 088 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +852 29 528 088 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +852 29 528 088 phone number100%Confidence scoreHong Kong+81 335 733 610+81 335 733 610Click up if you have successfully reached Princess Cruise Lines by calling +81 335 733 610 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +81 335 733 610 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +81 335 733 610 phone number 1 1 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +81 335 733 610 phone number33%Confidence scoreJapan+63 28 137 407+63 28 137 407Click up if you have successfully reached Princess Cruise Lines by calling +63 28 137 407 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +63 28 137 407 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +63 28 137 407 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +63 28 137 407 phone number100%Confidence scorePhilippines+27 114 635 251+27 114 635 251Click up if you have successfully reached Princess Cruise Lines by calling +27 114 635 251 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +27 114 635 251 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +27 114 635 251 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +27 114 635 251 phone number100%Confidence scoreSouth Africa+82 23 181 918+82 23 181 918Click up if you have successfully reached Princess Cruise Lines by calling +82 23 181 918 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +82 23 181 918 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +82 23 181 918 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +82 23 181 918 phone number100%Confidence scoreSouth Korea+866 221 833 000+866 221 833 000Click up if you have successfully reached Princess Cruise Lines by calling +866 221 833 000 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +866 221 833 000 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +866 221 833 000 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +866 221 833 000 phone number100%Confidence scoreTaiwan+66 263 524 5069+66 263 524 5069Click up if you have successfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number100%Confidence scoreThailand+971 42 999 223+971 42 999 223Click up if you have successfully reached Princess Cruise Lines by calling +971 42 999 223 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +971 42 999 223 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +971 42 999 223 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +971 42 999 223 phone number100%Confidence scoreUAE & Middle East+54 115 274 1600+54 115 274 1600Click up if you have successfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number100%Confidence scoreArgentina+55 213 410 1062+55 213 410 1062Click up if you have successfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number100%Confidence scoreBrazil
-
Princess Cruise Lines emailsrelations@princess.com100%Confidence score: 100%Support
-
Princess Cruise Lines address24844 Avenue Rockefeller, Santa Clarita, California, 91355-3467, United States
-
Princess Cruise Lines social media
Most discussed Princess Cruise Lines complaints
refused to refund our deposit!Recent comments about Princess Cruise Lines company
Flight for booked cruise
MSC Cruises
36 reviews
Holland America Line
97 reviews
RCI Cruiser
3 reviews
iCruise.com
6 reviews
Celebrity Cruises
156 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
On Feb 2, 2024 I had lunch at the salad bar in the Buffet area located on Deck 16 and felt ill with vomiting and diarrhea. What a way to end the cruise. I included this info on their survey and received no response.
I was sent an email that stated I needed to order my medallion by 1/22/2024. It is now 1/22/2024 and they are telling me that I was supposed to order it by yesterday which is a contradiction to the email which I relied on as accurate. This is our first time sailing with Princess and this is not a good situation to start a relationship off with.
I paid in full over 7100.00 approx 29Nov 23 that's over a 100 days before departure for 17th Mar 2024. A Melb to Melb cruise, Am I guaranteed a Balcony room ?. Please reply as My Partner and I are worried not getting a confirmation back yet.
Booking Number ; 5MMV7N
Yours sincerely
Rita Grunik
I am going on a cruise in November and are no sure of the current data re covid vacinations on a cruise from Australia,I keep being re directed back to the same useless Princess website. Do I need to show a negative test result when boarding in Sydney and what web site do I go into to speak online with a rep
I was told at the service desk that there are two types of credit. One for spending on the ship which is use it or loose it. The second is use it out we will send you a check. I have never received those unspent dollars and when I call them they deny the policy.
This was on a British Isles cruise I took in 5/23.
On my Visa card statement a amount USD109.90 is charged under ref no [protected] Princess cruise passage on4/26/23
We're currently on a waiting list on one of the shore excursion, however, customer support couldn't tell me in what order or my current position. He stated there's no way to determine.
We have an upcoming cruise on Princess in Great Britain and they refuse to get back to us or answer any of my questions regarding the trip. Their customer service after you book is non existent. Emails, texts and phones are not answered. I will never cruise with them again. They take your money and run.
You stated that you would respond to my complaint within 48 hours, well it been over 48 hours.
The Recruiter stole from me and does not want to send me my money back . And he does not want to send me paper work to for me to start working
My name michael R . [protected]